"Astanaenergosbyt" Limited Liability Partnership was registered by the Justice Department in Astana on September 30, 2004. 

Astanaenergosbyt LLP is included into the State Register of Market Entities occupying a dominant (monopoly) position in the relevant commodity market in Astana by type of activity "Retail Sale of Electric Energy", as well as in the local section of the State Register of Natural Monopolies by type of activity "Supply of Thermal Energy".

The Company purchases thermal energy from Astana-Energia JSC (TPP-1, TPP-2 in Astana). While electric energy is purchased from a Single Purchaser of electric energy in the electricity supply market.

The electricity purchased by Astanaenergosbyt LLP is delivered to consumers through the networks of such transporting companies as KEGOC JSC, Akmola Distribution Company JSC, Astana - REC JSC. Thermal energy is distributed through the networks of Astana-Teplotransit JSC. 

The major strategic objectives of the Company are as follows:

• increasing the sales market of electric and thermal energy;
• improving the quality of services;
• reducing accounts receivable;
• exploring and implementing high-potential innovative programs to improve the quality of customer service.

The Company considerably improved its customer service through introduction of the Integrated Public Service Center, which is a call center established for the convenience of consumers. By calling a multichannel hotline (+7(7172) 91-83-33) customers can get a complete information not only about the status of accounts of individuals, but also on accruals being made according to the volumes received from the energy transmission organizations.

Also, if necessary, the capital residents can request a visit from inspection officer through an operator, to take hot water meters readings and get information on all the issues related to the Company activities.

Moreover, by calling +7(7172) 91-88-88 to the Integrated Public Service Center (Call Center of ASTANAENERGOSBYT LLP), a consumer can transmit the hot water meter readings starting from the 18th to the end of the billing month (30-31 days) from 09.00 AM to 06.00 PM (without a break and weekends), or 24/7 by just leaving a voice message to the number. 

The multichannel center is designed to receive up to 21 incoming calls simultaneously.

Please, pay attention that from the capital residents the readings of hot water metering devices are also accepted through the website of Astanaenergosbyt LLP (www.astanaenergosbyt .kz) in personal account as well as by e-mail: pokaz.fiz@aesbyt.kz. Also, information about current meter readings can be submitted via WhatsApp and Telegram Chat Bots. The QR codes to Chat Bots are available on the Company's website and social media.

Operating hours of Astanaenergosbyt LLP Service Centers:

• from Monday to Friday from 09.00 AM to 06.00 PM (without lunch break);
• Saturday from 09.00 AM to 01.00 PM; 
• Sunday is a day off.

On the last Sunday of each month, all the service centers work from 09:00 AM to 01:00 PM.